Questions you should ask to help you distinguish one plumbing company from the next:
What distinguishes one plumbing company from another?
For the best results in selecting a professional plumbing company, consider the following questions:
Do they have good references?
Unfortunately the plumbing industry is filled with uneducated, uninformed, and sometimes downright unscrupulous companies. Russo Bros. & Co. enjoys one of the best reputations around. The area’s most seasoned Plumbing Experts, Interior Designers and Realtors refer our services exclusively. Our reputation insures that you can trust our company to provide you with the most outstanding service experience ever!
What kind of experience do they have?
Russo Bros. & Co. has been doing business for over 60 years. Our technicians average 10-15 years experience in plumbing. Therefore, no matter how unusual or complicated your problem may be, we will be familiar with it. We succeed where many of our competitors fail.
Are they well educated in their field?
Russo Bros. & Co. is committed to employing the best trained and well educated technicians in the field. Our company is involved in a number of educational processes. As a minimum standard, each staff member is thoroughly trained. In addition, we hold three master plumbing licenses. We attend the highest quality seminars and training sessions in the country, which insures that you will get the latest plumbing technology applied to your job.
Which systems do they use?
The equipment that a plumbing firm uses is incredibly important. Russo Bros. & Co. uses only the highest quality, most advanced, state of the art equipment on the market today. The equipment we use ensures we have the right tool for the job and ensures customer satisfaction.
Do they understand customer service?
Our mission is to provide you with the most outstanding service experience possible. We are committed to showing up on time and communicating with you throughout the service experience. Our staff will show up in a professionally lettered vehicle, in uniform, ready to service you in the most courteous manner possible.
Do you get what you pay for?
Never select a plumbing firm based on price alone. A low priced service could actually damage your plumbing, costing you more in the long run. Russo Bros. & Co. may charge more than some other companies, but you get what you pay for. It’s impossible for a company to provide the most outstanding service experience if they can’t afford to invest in the best education, equipment and employees.
Do they use top quality products?
Russo Bros. & Co. refuses to use discounted products. Inferior products can damage your plumbing system. We only use products from top manufacturers with the best warranties, and we use American products whenever possible.
Do they guarantee their work?
Our guarantee to you is that if you are not completely satisfied with the service experience you receive from our company, we will return to your location at no charge to make things right.
