At some point, if you haven’t already, you will need to call on a plumber. Below is a checklist of what you want and should expect from a qualified plumber:
- Holds a current and active plumbing license in your state
- Maintains active liability and workers’ compensation insurance
- Answers your call, or returns your message promptly
- Has the experience and expertise to handle your particular plumbing issue
- Arrives as scheduled and provides updates if running late
- Explains the problem and solution in simple terms, and offers options
- Is clear about rates and service charges and provides a written estimate or quote
- Comes prepared with the tools and parts needed to complete the repair (unless it is a more involved job that will require more than one visit)
- Communicates with you during the job if your decision is needed on any aspect of the work
- Cleans up after himself, leaving the area as it was before he started working
- Provides a detailed bill and can explain all charges
- Follows up after the job to see if everything is working well
- Offers a performance guarantee
