Whole Home Service Plan Terms & Conditions

This agreement is a pre-paid maintenance agreement, not an insurance policy, extended warranty, or service contract. This agreement is between the seller and the purchaser and provides for certain inspections and maintenance services for the residential heating and cooling equipment and/or household plumbing as indicated herein. The initial term of this agreement is 1 year from the date of enrollment. Charges will be made on the 15th of every month for the term of the agreement. Coverage will automatically renew each year on the anniversary of the enrollment date.

After the initial one (1) year of enrollment, this agreement shall remain in effect until either party furnishes written notice of termination. Neither party shall be liable to the other because of termination. Add $5.00 per month for each additional unit / hvac zone. Service Plan fees are non-prorated if inspections are not taken advantage of.

All maintenance covered by this agreement shall be scheduled and performed during Russo Bros. normal working hours, 8:00AM to 5:00PM Monday through Friday. Service Plan members receive the benefit of “never an overtime charge”.

Service Plan members receive a 10% discount on all repair services we provide for plumbing, heating, and cooling. Discount does not apply to specials, $99 drain cleanings, nor installations. Discount cannot be combined with any other offers.

Russo Bucks: Any customer with an active HVAC service agreement will accrue $100 for each continuous year to be used towards the replacement of their HVAC system. Customer must maintain service agreement coverage, without lapse. If Service Agreement coverage lapses, Russo bucks are forfeited.

Service Plan Members receive “First in Line” highest priority scheduling. Service Plan members will be scheduled before non- Service Plan customers for repair service. If more than one Service Plan member has requested service, the priority is on a first call first serve basis.

Russo Bros. shall not be liable for any accident, injury, damage, or loss to equipment, personal property or revenue. Russo Bros. shall not be liable for any indirect or consequential damages. Russo Bros. shall not be liable for repairs necessitated by fire, flood, or other acts of God: damage by negligence or misuse by others; faulty system design; malicious mischief or vandalism. Damages resulting from the failure of replacement parts or services performed under the plan are not the responsibility of Russo Bros., In the event Russo Bros. cannot reach Customer after three reasonable attempts or is not permitted to perform the service after three attempts then Customer agrees that Russo Bros. shall have fulfilled its obligations under this contract. Russo Bros. shall retain all funds associated with service and be relieved of any further obligations to provide the services.

At any time, Russo Bros. may modify these Terms and Conditions, including annual plan coverage prices. Prior to the renewal date, Russo Bros. will notify you of any changes to these Terms and Conditions, and such changes will automatically be in effect from the Renewal Date.

Heating/Cooling Tune-Up: Whole Home Service members will receive two bi-annual tune-ups during their yearly agreement. The type of tune-up will be determined by the time of year the tune-ups are performed but are typically one on the furnace and the other on the air conditioner. Systems must be in normal operating condition to perform tune-ups. We will contact members to schedule tune-ups.

Plumbing and Inspections: Whole Home Service members receive one plumbing inspection each contract year. Inspections can be scheduled by members at their convenience at any time of the year.

Monthly: I hereby authorize Russo Bros. to automatically debit the total amount from my credit card each month. I understand the monthly fees will continue for a minimum of 12 months and will automatically renew at the end of the term. I may terminate this pay plan agreement any time after the 12-month period when written notice of termination is received or emailed to serviceplans@Russobrosplumbing.com. The plan is non-transferable. Excludes commercial properties and oil heat